Stem Privacy Policy

Stem Retail Pty Ltd ("Stem", "we", "our", "us") take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. The following statement outlines our Privacy Policy.

If you have any questions or concerns regarding this statement, please contact us at +61 2 9810 5222 or info@stemonline.com.au.


Whenever you shop with Stem (in our store, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, email address and credit card number. When you shop on our website, we also retain details of your specific product purchases, transactions with us and automatically receive your computer’s internet protocol (IP) address.


Any details collected from Stem customers is required in order to provide you with our products and/or services and a high level of customer service. We only use your information to process your transaction and deliver your order, to send you marketing and promotional materials by mail/email or SMS, manage and/or maintain your user account on our website and communicate with you and provide customer support.

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.


Stem may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Stem does not share any information with third parties for any unknown or unrelated uses.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL) and store it with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend, update or delete any personal information altogether from our database by sending an email to info@stemonline.com.au.


Stem may use personal information that you provide us to send you marketing communications via email on products and services that we feel would be of interest. Each time you receive an email from us, you will be given the opportunity to unsubscribe or, at any time, you can request to be removed from our mailing list by emailing us at info@stemonline.com.au.


Stem may use personal information that you provide us to send you marketing communications via SMS on products and services that we feel would be of interest. When you receive an SMS from us, you will be given the opportunity to unsubscribe or, at any time, you can request to be removed from our SMS list by emailing us at info@stemonline.com.au.



In order to improve your experience when shopping on the website we use cookies. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


Links on the Stem website to external entities are not covered within this policy. Consequently, Stem shall not be liable for the content or practices of linked websites. We encourage you to  read the privacy policy of any website you access via www.stemonline.com.au.


This Privacy Policy may change and therefore you should review it regularly. We will of course notify you of any changes, here, by email, or by means of a notice on our homepage, when we are required to do so.


By visiting Stemonline.com.au or purchasing goods from us, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.