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Delivery & Returns

Delivery

 

 

AUSTRALIA

DELIVERY COST DELIVERY TIME
Standard $9.95 on all Standard orders Australia wide (excludes bulky goods) 2-7 working days
Express $19.95

1-2 days*

Click & Collect Free 1-10 working days

 

* Australia Post does not guarantee overnight delivery on Express Post. 

Bulky and Heavy Goods
Please note that bulky or heavy orders will require an individual delivery quotes and are not eligible for free standard delivery. Our friendly team will contact you with a quote on these additional courier costs after the order has been placed and shipping address confirmed.  


Standard
Please note that bulky or heavy orders require individual delivery quotes and are not eligible for free standard delivery.

Express
Express delivery is subject to customers located within the Express Post-delivery network. This area includes Australian CBD, metro and major regional areas (excludes Perth metro and Darwin).

Click & Collect
Available 7 days a week, pick up in-store with your ID and order number.

INTERNATIONAL - Please note we are only offering New Zealand and USA delivery and unable to deliver to other International addresses at this time. 

Only $19.95 delivered in 7-14 working days.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the customer.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient. If you require further information about your country’s taxes and duties please contact your local customs office directly.

Gift Registries

Purchases from eligible gift registries are free of charge for the purchaser and will be delivered to the recipient together with the rest of their gifts at a time determined between the recipient and Stem retail Pty Ltd. Any gift registries with a total final purchase total below $150 will incur a standard shipping fee. Bulky items excepted. 

 

Returns & Exchanges

RETURNS IN-STORE OR VIA POST
If you are not completely satisfied with your full price purchase, you are welcome to return any items ordered within 14 days of receipt. Items must be returned unused, in perfect condition and in the original packaging.

Simply notify us of your intention to return the goods via info@stemonline.com.au and we will issue you a full refund (excluding original delivery charges).

Please note that the goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or trackable postal service. We are not liable for returned goods which are not received.

Please post your item to the following address:

Stem Retail Pty Ltd
PO Box 429 Rozelle NSW 2039
Australia

STORE CREDIT is available on all Full Price & Sale items Please choose carefully as FINAL SALE items cannot be returned unless faulty.

FAULTY OR DAMAGED ITEMS
We strive to provide the highest standards, but if the items you ordered are incorrect, damaged or faulty upon receipt, please contact info@stemonline.com.au immediately. We ask you quote your order number, details of the product you wished to purchase or the damage or fault with the items and specify whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please note that sale and monogrammed items are not returnable for change of mind.