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Covid-19 Updates

An important update with regard to our procedures due to Covid-19

 

In store

We have just reopened the store, and looking forward to seeing you all again.

We do have some new measures in place to make sure that we all adhere to the health and social distancing guidelines so while it might look a little different we want to assure you we will offer the same level of service and care.
 
We are limiting the number of people we have in store to give everyone room to shop safely. Please check the signs at the door and the number of customers already inside.
 
Please help yourself to hand sanitiser on your way in. It is complimentary and helps with our store hygiene. We have increased the store sanitisation and cleaning for your safety.
 
We will give you the very best personal service and consultation but will abide by social distancing guidelines in the process. 

We are still available for pick-up of layby or private consultations, please call or email the store on 02 9810 5222 or info@stemonline.com.au to arrange a time.

 

Online Purchases

Our Online store is still open and operating 24/7 

All goods purchased online are carefully handwrapped with gloves and sanitised where possible before posting. Our equipment is all sanitised and cleaned before each use for your safety.

Our carriers are all practising their own increased hygiene and sanitation practises and contactless deliveries. There is no need to currently sign for any deliveries if you prefer not to an Australia Post is delivering with Authority to Leave provisions at the moment. With that in mind, please select an address that can accept deliveries or at least a notification card.

Please note that we have been experiencing some shipping delays due to the high volume of parcels that our couriers are currently managing. We are still working as fast as possible to provide fast dispatch times, and will send you tracking details once your order has been collected by the courier.  

You can view updated delivery times from Australia Post here:

Latest Australia Post Shipping Updates

We are currently doing FREE Shipping for Metro Sydney Orders, and FREE Aus Wide Orders over $50. We are only sending international to New Zealand at this time. 

 

Take care all

Kate and the Stem Team

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