Covid-19 Updates

An important update with regard to our procedures due to Covid-19

If you are looking for masks and sanitiser to keep safe - click here to shop our range.

In store

Our Balmain store is currently closed based on NSW government current lockdown, however our online store is operating as per usual. We are looking forward to seeing you all again soon.

We have staff at the store 9-5pm Monday to Friday to help pack orders, answer customer service calls and allow for Click&Collect or Kerbside Collection.  

We will give you the very best personal service and consultation but will abide by social distancing guidelines in the process. 

We are still available for pick-up of layby or private consultations, please call or email the store on 02 9810 5222 or info@stemonline.com.au to arrange a time.

Online Purchases

Our Online store is still open and operating 24/7 

All goods purchased online are carefully handwrapped with gloves and sanitised where possible before posting. Our equipment is all sanitised and cleaned before each use for your safety.

Our carriers are all practising their own increased hygiene and sanitation practises and contactless deliveries. There is no need to currently sign for any deliveries if you prefer not to an Australia Post is delivering with Authority to Leave provisions at the moment. With that in mind, please select an address that can accept deliveries or at least a notification card.

Please note that we have been experiencing some shipping delays due to the high volume of parcels that our couriers are currently managing. We are still working as fast as possible to provide fast dispatch times, and will send you tracking details once your order has been collected by the courier.  

You can view updated delivery times from Australia Post here:

Latest Australia Post Shipping Updates

In regards to international orders, we are currently only sending to New Zealand at this time. 


Take care all

Kate and the Stem Team